Frequently Asked Questions
FAQ 1: Can I pay in my local currency?
Answer:
Yes, you’ll always pay in your local currency (the currency of your shipping country). For clarity: you can view prices using the currency menu provided on our site, and when you check out, your payment will be processed in your local currency (USD, CAD, GBP, EUR, AUD, NZD, CNY, JPY, or others) — all handled securely in real time, with no manual conversion needed.
Real Results: No surprises at checkout, no hidden conversions, and no extra steps. Everything feels smooth and familiar, just like shopping locally.
Takeaway: Shop globally, pay locally.
FAQ 2: How do I choose the right size?
Answer: Always check the size chart provided on product pages and match it with your body measurements. Japanese sizing runs true to size, but if you fall between two sizes, we recommend sizing up.
Real Results: Buyers who follow the size chart report a good fit and fewer exchanges.
Takeaway: Measure twice, buy once.
FAQ 3: What is your return policy?
Answer: Due to international logistics, we cannot accept returns unless the product is defective. Every item is inspected carefully before shipping.
Real Results: Since 2017, defect-related returns have been zero.
Takeaway: Quality first, defects zero.
FAQ 4: Will I have to pay customs duties or taxes?
Answer: Customs duties or import taxes may apply depending on your country's regulations. These are not included in the product price.
Real Results: US orders under $800 are typically duty-free. Other countries may apply VAT or small import fees.
Takeaway: Duties vary—check your country’s rules.
