- Returns/exchanges: You cannot cancel your order, request us to refund your payment or request us to accept returns and exchanges of the products you purchase. This policy is in consideration of the logistical difficulties pertaining to the cross-border handling of returns and exchanges.
- Defective item: In the unlikely event that the product has a defect that is considered material (e.g., broken during delivery), please let us know within 7 days of the arrival of the goods. We will provide a refund after confirming with the necessary parties (e.g., manufacturer, logistics provider, DHL).
- Quantity of items: Following your order, we may contact you if the product you ordered is out of stock. Your understanding will be much appreciated. In addition, there may be a purchase limit for specific items.
- Delivery time: We usually ship our products within 1-3 business days (as for the products that take substantially longer than this, we have specified on the product pages the estimated time it takes for the products to be shipped.) Delivery is usually around 2-7 days following the shipment of the product.
- Payment method: Credit Card or PayPal.
- Payment due date: Upon your placement of the order.
- Return deadline: You cannot cancel your order, request us to refund your payment or request us to accept returns and exchanges of the products you purchase. This policy is in consideration of the logistical difficulties pertaining to the cross-border handling of returns and exchanges. In the unlikely event that the product is defective (e.g., broken during delivery), please let us know within 7 days of the arrival of the goods. We will provide a refund after confirming with the necessary parties (e.g., manufacturer, logistics provider, DHL).
- Return shipping fee: In the event that the product has a defect that is considered material, we do not ask you to return the product.
- Shop name: Butuzou.com
- Shop manager: Kakeru Kiuchi
- Telephone number: +81-45-900-4150
- Email: hello@butuzou.com
- URL: https://japaneseworkwear.com/